Notice to Visitors: Please read these Terms of Use carefully before using our website. By accessing or navigating this site, you acknowledge that you have read, understood, and agreed to be bound by these terms.
1. Acceptance of Terms
These Website Terms of Use ("Terms") constitute a legally binding agreement between you ("Visitor", "User", or "you") and Shraga 18 LTD ("Company", "we", "us", or "our"). If you do not agree with any part of these Terms, you must cease using this website immediately.
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or modify any service, resource, or content provided on the site without prior notice.
2. Corporate Information
This website is operated by Shraga 18 LTD, a limited liability company incorporated in the Republic of Cyprus, providing structured customer operations, multi-channel support, helpdesk, and administrative enablement services.
For official inquiries regarding these terms, please contact: [email protected].
3. Permitted Use & Prohibited Conduct
You may use this website solely for legitimate informational and business evaluation purposes. You agree that you will not:
- Use the website in any way that breaches any applicable local, national, or international law or regulation.
- Attempt to gain unauthorized access to our web servers, databases, infrastructure, or any network connected to our website.
- Knowingly introduce viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material.
- Engage in systematic scraping, harvesting, or automated data extraction without prior written consent from Shraga 18 LTD.
- Misrepresent your identity, affiliation, or authority when submitting inquiries via our contact forms.
- Conduct denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks against this website.
4. Intellectual Property Rights
All intellectual property rights in and to this website, including text, graphical designs, logos, brand marks, structure, software code, stylesheets, and visual layouts, are the exclusive property of Shraga 18 LTD or are used under valid license.
You may download or print extracts from this website for your personal reference or internal business assessment of our services. You must not modify paper or digital copies of any materials, and you must not use any illustrations, photographs, video or audio sequences, or graphics separately from accompanying text without prior written permission.
5. Relationship to Client Commercial Agreements
The materials, service descriptions, and capabilities showcased on this website are provided for general illustrative and marketing purposes. They do not constitute a formal binding commercial offer.
All provision of customer operations, helpdesk management, and support services by Shraga 18 LTD is governed exclusively by separate, negotiated bilateral agreements, including Master Services Agreements (MSAs), Service Level Agreements (SLAs), and Data Processing Agreements (DPAs). In the event of any conflict between these Website Terms and a signed commercial agreement, the signed agreement shall prevail.
6. Disclaimer of Warranties
While we make reasonable efforts to maintain current and accurate information on this website, the content is provided on an "as is" and "as available" basis without representations, guarantees, or warranties of any kind, whether express or implied.
Shraga 18 LTD does not warrant that this website will be uninterrupted, error-free, secure, or free from computer bugs or viruses. Users are responsible for configuring their own technology, browser firewalls, and anti-virus software to protect their devices.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Shraga 18 LTD, its directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
- The use of, or inability to use, this website or any materials contained herein.
- Reliance placed on any information or guidance published on this website.
- Any cyber security incidents, server downtime, or transmission delays beyond our reasonable control.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
8. External Links & Third-Party Services
This website may contain links to external third-party websites or services. These links are provided solely for your convenience. We have no control over the contents or availability of third-party websites, and we accept no responsibility or liability for their content, policies, or practices.
9. Privacy & Cookies
Our collection, processing, and use of personal data through this website are governed by our Privacy Notice and Cookie Notice, which are incorporated into these Terms by reference.
10. Governing Law & Jurisdiction
These Terms of Use, their subject matter, and their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Cyprus. The competent courts of the Republic of Cyprus shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
11. Modifications to These Terms
We may revise these Terms of Use at any time by amending this page. You are advised to review this page periodically to take notice of any updates or changes, as they are binding on you upon publication.
12. Contact Information
If you have any questions or feedback regarding these Website Terms of Use, please reach out to our team:
Shraga 18 LTD
Legal & Compliance Department
Email: [email protected]
General Inquiries: [email protected]